Claimed a bonus last year that promised “50 free spins on Book of Dead.” Played through the spins, won NZD 180, started clearing wagering requirements. Got halfway through when the bonus disappeared from my account with no explanation.
Contacted support. They claimed I’d never received those specific spins—said I must be confusing it with a different promotion. Insisted I check my email for the original offer. Problem? I’d deleted the email days earlier. Had no proof the bonus existed, no record of the terms, nothing to back up my claim.
Lost the entire dispute because I couldn’t prove what I’d been offered. That’s when I started screenshotting everything the moment it happens, not after problems emerge.
I implemented this at Lukki New Zealand when testing their 4,000 NZD welcome package across four deposits—immediately screenshotting each bonus claim confirmation, the stated terms, and my account balance before and after activation, creating a complete audit trail that proved invaluable when verifying wagering progress later.
What Gets Screenshotted Immediately
Every bonus claim gets captured the instant I click “activate.” The screenshot shows: bonus name, amount credited, wagering requirements displayed, expiration date if shown, and timestamp from my device.
Takes 2 seconds. Prevents hours of arguing with support when something goes wrong.
Had a situation two months ago where a reload bonus showed 30x wagering when I claimed it. Came back next day to find the terms page now showed 40x wagering. Support insisted it was always 40x. I pulled up my screenshot from claim time showing 30x clearly. They honored the original terms immediately.
Without that screenshot, I’d have been stuck with worse terms or forfeited the bonus entirely.
Recording Big Win Moments
Hit a NZD 850 win on a slot last year. Immediately screenshotted the win screen showing the amount, the game name, my bet size, and my balance before/after. Continued playing, requested withdrawal later.
Casino questioned whether the win was legitimate—said their logs showed a different amount. I sent them my screenshot with timestamp. Matched their server records exactly. Withdrawal processed same day.
The screenshot didn’t just prove the win existed—it proved I wasn’t misremembering or inflating numbers. That credibility matters when disputes emerge.
Capturing Terms Before They Change
Casinos update terms and conditions. Sometimes those updates affect active bonuses or existing balances. If you don’t have proof of what the terms said when you claimed something, you’re stuck accepting whatever the current terms state.
I screenshot relevant terms sections whenever I claim any promotion. Not the entire 50-page document—just the specific sections covering wagering requirements, game restrictions, maximum bets, and cashout limits for that particular bonus.
When questions arise about what rules applied, I’ve got timestamped proof of what the terms said at claim time.
Why Instant Matters More Than Eventually
The mistake most players make: thinking “I’ll screenshot it if problems happen.” By then it’s too late. The evidence you need only exists before problems emerge.
Bonus disappeared? Too late to screenshot terms. Withdrawal rejected? Too late to capture your winning game screen. Balance suddenly different? Too late to prove what it was before.
When tracking gaming sessions and results, platforms like aviatoronlinebet.com demonstrate why instant documentation matters—fast-paced games require immediate proof capture since multipliers and outcomes vanish within seconds, making delayed screenshots impossible.
The screenshots that matter most are the ones taken when everything seems fine, creating evidence before you know you’ll need it.
Account Settings Documentation
Screenshot my account settings page monthly. Shows deposit limits I’ve set, communication preferences, bonus opt-in status, verification level—everything visible on that page.
Had a casino claim I’d opted out of promotions last month. Pulled up my settings screenshot from two weeks earlier showing I was opted in. They checked their logs, found a system error had changed my settings without notification. Fixed it immediately and credited me the missed promotion.
Without that screenshot, I’d have lost access to weeks of promotions with no recourse.
What This Actually Prevents
This screenshot habit has saved me from five disputes in the past 18 months. Each one would’ve been my word against casino records if I couldn’t produce timestamped proof.
The habit costs nothing—just 2-3 seconds per important action. But it creates an audit trail that proves exactly what happened, when it happened, and what terms applied at that moment.
Most disputes happen because memories fade or details get confused. Screenshots eliminate confusion by providing concrete evidence of what actually occurred. No second-guessing, no uncertainty—just documented facts that settle disputes immediately.
